Duty Of Care
by Catherine Chetwynd
Outside the UK and US, CEO for Europe
and the Middle East for Frasers Serviced
Apartments Guus Bakker sees considerable
demand and growth potential for
fully serviced accommodation, as opposed
to corporate housing. "Guests in foreign
countries are looking for the security of
professionally operated properties with
international standards and familiar
brand names provide reassurance in an
unfamiliar culture."
Guests in foreign countries are looking for the security
of professionally operated properties with international
standards
This is not just a matter of peace of mind
in an unfamiliar environment. "Health &
Safety standards vary enormously
worldwide but international serviced
apartment operators have strict standards
in terms of health and safety, most of the
time based on the model of American or
British H&S requirements," he says.
It is interesting to note that serviced
apartments operators do not get much
business through TMCs, even though, if
they did, standards of service and product
might have to become more consistent.
In emerging countries high safety
and security standards are even more
important. For example, safety and security
for residents is paramount and many
foreign guests prefer Western style
buildings that have security cameras,
high levels of staffing and are in decent
areas, "says senior vice president and
general manager for Oakwood
Worldwide Gavan James.
