Duty Of Care
by Catherine Chetwynd
Are serviced apartments the safer alternative to hotels?
Do they meet the expectations for a prolonged stay away
from home? Do they comply with corporate travel policy?
Across Europe, duty of care is important.
"Companies recognise their duty of care
towards staff, particularly with the growing
difficulty in finding people to go abroad,
they want to take particular care of their
people and they lay on home finding,
orientation and immigration services,"
says president of the European Relocation
Association (EuRA) Helmut Berg.
In the UK, companies' obligation to duty
of care ranges from concern for employees'
work-life balance to adherence to the
Corporate Manslaughter & Homicide Act.
Quality of life, health and safety
requirements are the most common
reason for housing employees in serviced
apartments for international assignments.
Apartments allow people to live as they
do at home and with their family, where
applicable. They can look after themselves
and relax in a way that is not possible in
a hotel, not least because hotel guests
are reliant on other people to provide
every service.
"You cannot relax as easily in a hotel as
you can in an apartment when you invite
friends or have family around," says
managing director of The Apartment
Service, Charles McCrow. "An apartment
is a bit more like normal home life. This
leads to a happier worker, greater work
productivity and fewer HR issues"
An apartment is often in a residential
development, so guests feel less like a
tourist in the city says Tracey Stephenson,
co-founder of Staying Cool, a niche operator with apartments in Birmingham
and Manchester in the UK. In London's
Dolphin Square, which is part residential,
part serviced apartments, guests get the
twin advantages of the independence
that apartments allow and the opportunity
to mix with the residents in the bar.
"We promote use of apartments based
on the effect on people's wellbeing -
they are more comfortable and provide a
more homely environment," says head of
UK hotels and venues procurement for
PricewaterhouseCoopers Sam van
Leeuwen.
However, apartment operators are
beginning to see a change in the length
of contracts. "People are saying they will
not go on a project for 18 months and as
a result, companies are taking shorter
contracts on apartments rather than long
term leases of houses," says The Apartment
Service's Mike Stapley. "Work-life balance
drives companies to assign on a different
basis."